The study of guests is important because ______.
A) sometimes they do what you want and sometimes they don't
B) managing guests is like making cars-you have to study them to understand them
C) your guest defines the value and quality of your service
D) guest-focused organizations have higher employee morale
Correct Answer:
Verified
Q42: In the hospitality field, quality and value
Q43: The value of a guest experience is
Q44: Guestology can be best defined as _.
A)
Q45: An organization knows it has met guest
Q46: Hospitality employees respond best to managerial strategies
Q48: A guestologist _.
A) Asks guests their opinion
Q49: The major responsibility for fulfilling the expectations
Q50: The first step in understanding how to
Q51: The primary challenge to the hospitality service
Q52: Who defines the quality and value of
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