In the hospitality field, quality and value can only be defined by ______.
A) The organization
B) The economy
C) The culture
D) The guest
Correct Answer:
Verified
Q37: True service interactions must be face-to-face.
Q38: Services tend to be both produced and
Q39: The principles of guestology work better for
Q40: Most hospitality organizations can maintain sufficient inventory
Q41: The challenge of hospitality is best explained
Q43: The value of a guest experience is
Q44: Guestology can be best defined as _.
A)
Q45: An organization knows it has met guest
Q46: Hospitality employees respond best to managerial strategies
Q47: The study of guests is important because
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