Guestology can be best defined as ______.
A) stories about good experiences of hospitality guests
B) the study of how guests behave in hospitality organizations
C) the art of treating customers like guests
D) The study of the demographics of guests
Correct Answer:
Verified
Q39: The principles of guestology work better for
Q40: Most hospitality organizations can maintain sufficient inventory
Q41: The challenge of hospitality is best explained
Q42: In the hospitality field, quality and value
Q43: The value of a guest experience is
Q45: An organization knows it has met guest
Q46: Hospitality employees respond best to managerial strategies
Q47: The study of guests is important because
Q48: A guestologist _.
A) Asks guests their opinion
Q49: The major responsibility for fulfilling the expectations
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