The challenge of hospitality is best explained as ______.
A) getting employees to smile at all guests
B) finding employees with good experience in hospitality
C) ensuring that employees always offer the high level of service the guest wants and expects every time, perfectly
D) providing a good product regardless of the setting or the service delivery system
Correct Answer:
Verified
Q36: Intangible costs, such as the time spent
Q37: True service interactions must be face-to-face.
Q38: Services tend to be both produced and
Q39: The principles of guestology work better for
Q40: Most hospitality organizations can maintain sufficient inventory
Q42: In the hospitality field, quality and value
Q43: The value of a guest experience is
Q44: Guestology can be best defined as _.
A)
Q45: An organization knows it has met guest
Q46: Hospitality employees respond best to managerial strategies
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