Who defines the quality and value of the hospitality experience?

Question

Quizplus · Accepted Answer

The guest ultimately defines the quality and value of their hospitality experience because they are the ones who personally experience it and have their own individual expectations and standards. While organizations may design and facilitate the experience, it is ultimately up to the guest to determine whether or not it meets their needs and desires. Customer satisfaction surveys from organizations such as J. D. Power and Consumer Reports can provide insight into overall trends and opinions, but individual guests are the ones who determine their own personal experience.

Who Defines the Quality and Value of the Hospitality Experience