The service product is ______.
A) the entire bundle of tangibles and intangibles provided by the service organization
B) only the tangible part of the service experience
C) only the intangible part of the service experience
D) the same thing as the service experience
Correct Answer:
Verified
Q48: A guestologist _.
A) Asks guests their opinion
Q49: The major responsibility for fulfilling the expectations
Q50: The first step in understanding how to
Q51: The primary challenge to the hospitality service
Q52: Who defines the quality and value of
Q54: The moment of truth refers to _.
A)
Q55: The term servicescape refers to _.
A) a
Q56: A major tool guestologists use is _.
A)
Q57: We have transitioned from a service economy
Q58: The quality of the guest-service experience is
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