Customers determine overall service quality using all of the following dimensions except
A) assurance.
B) reliability.
C) acceptability.
D) responsiveness.
E) empathy.

Name: Customers determine overall service quality using all of the following dimensions except A) assurance. B) reliability. C) acceptability. D) responsiveness. E) empathy.
Brand: Quizplus
Rating: 4.7 (44 reviews)

Question

Quizplus · Accepted Answer

Acceptability is not a recognized dimension of service quality. The recognized dimensions are assurance, reliability, responsiveness, and empathy.

Customers Determine Overall Service Quality Using All of the Following