What issue highlighted in your text is an ever-present concern for customers regarding CRM systems?
A) the fear that the company will use customer data in its advertising campaigns
B) the attempt by companies to use customer data to generate product specific promotions
C) the attempt by companies to sell customers additional products
D) the worry that customer data is not secure
E) the potential for customers to be inundated with company mail
Correct Answer:
Verified
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