Question 1

Which of the following is NOT an advantage of establishing a long-term partnership?
A) More efficient utilization of resources
B) Reduced administration costs
C) Improved innovation
D) Risk is eventually transferred to the other party
E) Improved performance

Accepted Answer

Long-term partnerships typically involve sharing and managing risks together rather than transferring them entirely to the other party. The goal is to work collaboratively to mitigate risks, not to offload them onto one partner.

Question 2

Which of the following is NOT a key to successful partnering relationships?
A) Mutual trust
B) Jointly shared risk
C) Total company involvement
D) Independent project teams
E) Long-term commitment

Accepted Answer

Independent project teams are not a key to successful partnering relationships because partnering typically involves collaboration, coordination, and communication among all parties involved. Independent teams would work in silos, contrary to the principles of partnership that emphasize joint effort and shared objectives.

Question 3

When negotiating, the tendency is to want to win! Why is this not a good approach when managing contracted relationships?
A) this approach inhibits the degree of trust and cooperation needed for the alliance to work.
B) a noncompetitive approach can bring about functional conflict.
C) this approach can cause dysfunctional conflict to rise and negotiations to break down.
D) because people will continue to work together after negotiations.
E) All of these are reasons a competitive approach to negotiation should not be used when managing contracted relationships.

Accepted Answer

All of the provided reasons highlight why a competitive approach to negotiation is counterproductive in managing contracted relationships. It undermines trust and cooperation, can lead to dysfunctional conflict, and ignores the ongoing nature of the relationship post-negotiation.

Question 4

Outsourced projects are less about reduced costs and more focused on bringing the best talent available to get the job done.

Accepted Answer

Outsourcing allows companies to access a global talent pool, focusing on finding the best skills and expertise for specific projects, beyond just reducing costs.

Question 5

The following are differences between the partnering approach and the traditional approach to managing contracted relationships EXCEPT
A) mutual trust forms in the partnering approach where suspicion and distrust are prominent in the traditional approach.
B) contracts establish long-term commitments in the partnering approach while single project contracting is normal in the traditional approach.
C) access to each other's organization resources is available in the partnering approach but limited in the traditional approach.
D) risk is shared jointly among partners in a partnering approach but is transferred to the other party in the traditional approach.
E) the partnering approach entails significant time and energy while a handshake is satisfactory in the traditional approach.

Accepted Answer

The answer of The following are differences between the partnering...

Question 6

Advantages of outsourcing project work may likely include all of the following EXCEPT
A) shortened project duration.
B) reduced costs.
C) higher level of expertise.
D) reduced conflict.
E) increased flexibility.

Accepted Answer

Outsourcing project work typically involves hiring external organizations or individuals to complete specific tasks, which can lead to a variety of benefits such as shortened project duration due to specialized skills, reduced costs through competitive pricing, a higher level of expertise by accessing skilled professionals, and increased flexibility in scaling project teams up or down as needed. However, it does not inherently reduce conflict; in fact, it may introduce additional challenges in communication and coordination, potentially leading to increased conflict rather than reducing it.

Question 7

Why are extensive training and team building activities important when managing contracted relationships?
A) Extensive training and team building activities are not worth the effort because people issues will usually work themselves out over time.
B) So team members are provided with a theoretical understanding of the barriers to collaboration as well as the skills and procedures to be successful.
C) So conflict management processes can be put into place.
D) So teams can still function together when co-location is not important for project success.
E) So teams can identify difficult individuals and keep their distance during the project.

Accepted Answer

Extensive training and team building activities are important when managing contracted relationships because they provide team members with a theoretical understanding of the barriers to collaboration as well as the skills and procedures to be successful.

Question 8

The best defense against unreasonable, win / lose negotiators is having what Fisher and Ury call a strong BATNA.

Accepted Answer

Having a strong Best Alternative to a Negotiated Agreement (BATNA) provides leverage in negotiations by offering an alternative if the current negotiation fails, thus reducing dependency on the outcome with the unreasonable party.

Question 9

Disadvantages of outsourcing project work may likely include all of the following EXCEPT
A) increased conflict.
B) coordination breakdowns.
C) increased costs.
D) loss of control.
E) more internal morale issues.

Accepted Answer

Outsourcing project work is often pursued to reduce costs by leveraging the specialized skills, economies of scale, or cost advantages of external providers. Therefore, increased costs are typically not a disadvantage of outsourcing, as the primary aim is often cost reduction.

Question 10

When you call your Internet provider to solve a technical problem and you end up talking to a technician in India or Romania, you have just experienced
A) telecommunications.
B) partnering.
C) outsourcing.
D) service shift.
E) bilingual customer service.

Accepted Answer

This scenario is an example of outsourcing, where a company hires an external organization to perform services or create goods that traditionally were performed in-house by the company's own employees and staff. In this case, the Internet provider has outsourced its customer service or technical support to a company located in another country, such as India or Romania.

Question 11

When separating the people from the problem, negotiators don't react to the emotional outburst, but try to find the issues that triggered it.

Accepted Answer

Separating the people from the problem is a key principle in negotiation that involves focusing on the issues at hand rather than the individuals' personalities or emotions. This approach encourages negotiators to understand and address the underlying concerns that may cause emotional reactions, rather than reacting to the emotions themselves.

Question 12

Best practices in outsourcing project work include all the following EXCEPT
A) well-defined requirements and procedures.
B) training and team-building activities.
C) well-established conflict management processes.
D) frequent reviews and status updates.
E) short-term, no-pressure outsourcing relationships.

Accepted Answer

Short-term, no-pressure outsourcing relationships are not considered a best practice in outsourcing project work. Successful outsourcing typically requires long-term partnerships and clear expectations to ensure quality and performance.

Question 13

Key practices in the partnering approach to managing contracted relationships include
A) single project contracting.
B) risk being transferred to the other party.
C) access to each other's organizational resources.
D) structured communications.
E) independent project teams.

Accepted Answer

The answer of Key practices in the partnering approach to...

Question 14

Which of the following is the BEST way to ensure that cohesion and cooperation are not undermined, and the parties involved will be satisfied when the project is complete?
A) Long-term outsourcing relationships
B) Good negotiation practices
C) Well-established conflict management processes in place
D) Frequent review and status updates
E) Fair and incentive-laden contracts

Accepted Answer

The answer of Which of the following is the BEST...

Question 15

Which of the following is true in regard to negotiation when managing projects?
A) It is a competitive contest.
B) Each negotiator should win as much as he or she can for his or her side.
C) If project managers are not able to win negotiations, they will not be viewed as effective leaders.
D) Success is measured by how much is gained compared to the other party.
E) It cannot be viewed as a contest.

Accepted Answer

Negotiation in project management is often viewed as a collaborative process rather than a competitive contest. The goal is to achieve outcomes that are beneficial for all parties involved, rather than winning at the expense of the other. This approach fosters better long-term relationships and collaboration, which are crucial for the success of projects.

Question 16

Security issues on an outsourced project can be mitigated with a properly written contract.

Accepted Answer

A properly written contract can include clauses for security requirements, data protection, confidentiality, and penalties for breaches, which can significantly mitigate security issues in an outsourced project.

Question 17

A value of 1.5 is the optimal target for the Met-Expectations model of customer satisfaction.

Accepted Answer

The Met-Expectations model of customer satisfaction does not specify a numerical value like 1.5 as an optimal target. Instead, it suggests that customer satisfaction is determined by the difference between what a customer expects and what the customer perceives they have received.

Question 18

The transferring of business functions or processes to other companies has traditionally been known as
A) subcontracting.
B) downsizing.
C) partnering.
D) joint venture.
E) outsourcing.

Accepted Answer

Outsourcing refers to the practice of hiring external firms to handle certain business functions or processes instead of performing them internally, which allows companies to focus on their core competencies.

Question 19

Outsourced projects are susceptible to conflicts since people are unaccustomed to working together. Which of the following is a primary control mechanism for dealing with and resolving problems?
A) Arbitration
B) Escalation
C) Collaboration
D) Mediation
E) Regulation

Accepted Answer

Escalation is a primary control mechanism in project management to resolve conflicts by moving the issue to higher authority levels for resolution.

Question 20

Which of the following is part of the traditional approach to managing contracted relationships?
A) Structured communications
B) Long-term commitment
C) Total company involvement
D) Shared risk
E) Mutual trust

Accepted Answer

Structured communications are a key component of the traditional approach to managing contracted relationships, focusing on formal and clear methods of interaction between parties.

Quiz 12: Outsourcing: Managing Interorganizational Relations

Which of the following is NOT an advantage of establishing a long-term partnership?

Which of the following is NOT a key to successful partnering relationships?

When negotiating, the tendency is to want to win! Why is this not a good approach when managing contracted relationships?

Outsourced projects are less about reduced costs and more focused on bringing the best talent available to get the job done.

The following are differences between the partnering approach and the traditional approach to managing contracted relationships EXCEPT

Advantages of outsourcing project work may likely include all of the following EXCEPT

Why are extensive training and team building activities important when managing contracted relationships?

The best defense against unreasonable, win / lose negotiators is having what Fisher and Ury call a strong BATNA.

Disadvantages of outsourcing project work may likely include all of the following EXCEPT

When you call your Internet provider to solve a technical problem and you end up talking to a technician in India or Romania, you have just experienced

When separating the people from the problem, negotiators don't react to the emotional outburst, but try to find the issues that triggered it.

Best practices in outsourcing project work include all the following EXCEPT

Key practices in the partnering approach to managing contracted relationships include

Which of the following is the BEST way to ensure that cohesion and cooperation are not undermined, and the parties involved will be satisfied when the project is complete?

Which of the following is true in regard to negotiation when managing projects?

Security issues on an outsourced project can be mitigated with a properly written contract.

A value of 1.5 is the optimal target for the Met-Expectations model of customer satisfaction.

The transferring of business functions or processes to other companies has traditionally been known as

Outsourced projects are susceptible to conflicts since people are unaccustomed to working together. Which of the following is a primary control mechanism for dealing with and resolving problems?

Which of the following is part of the traditional approach to managing contracted relationships?