Question 1

Marigold enjoys where she works and feels she has the same values and attitudes as her company. This is an example of what type of human capital?
A) rareness
B) inimitability
C) importance
D) value

Accepted Answer

The answer of Marigold enjoys where she works and feels...

Question 2

______ is the degree to which the skills and talents of employees can be emulated by other organizations.
A) Human capital importance
B) Human capital rareness
C) Human capital value
D) Human capital inimitability

Accepted Answer

Human capital inimitability refers to the extent to which the skills, knowledge, and abilities of an organization's workforce can be duplicated by competitors. It highlights the unique aspects of an organization's human capital that are difficult to replicate, giving the organization a competitive advantage.

Question 3

Swansea can easily answer questions about complex finance issues within the bank, yet her knowledge is beyond what can be easily trained. She has worked in the organization for so long that she has a feel or instinct for how to navigate tough issues beyond what she can easily articulate. This is an example of ______.
A) value
B) rareness
C) tacit knowledge
D) emotional intelligence

Accepted Answer

Swansea's ability to navigate complex finance issues within the bank, based on her long-term experience and instinct, is an example of tacit knowledge. Tacit knowledge is the kind of knowledge that is difficult to transfer to another person by writing it down or verbalizing it. It's often acquired through personal experience and context.

Question 4

Which of the five behavioral sciences, related to organizational behavior, has a primary focus on the mental health and well-being of employees in relationship to their work performance?
A) psychology
B) sociology
C) social psychology
D) political science

Accepted Answer

Psychology focuses on understanding individual behavior and mental processes, including how an individual's mental health and well-being can impact their work performance.

Question 5

______ is the level of exceptional skills and talents employees possess in an industry.
A) Human capital importance
B) Human capital rareness
C) Human capital inimitability
D) Human capital value

Accepted Answer

Human capital rareness refers to the unique and exceptional skills and talents that employees possess, which are not commonly found in the industry.

Question 6

Brant is managing three competing advertising teams within his organization. While there will only be one team picked for the final job, he wants the teams to have an even distribution of power without self-interest, which can reduce team conflict. Which of the five behavioral sciences, related to organizational behavior, could help Brant with this power struggle?
A) psychology
B) sociology
C) social psychology
D) political science

Accepted Answer

Political science can provide insights into power dynamics, governance structures, and conflict resolution strategies, which can help in managing power struggles within teams by ensuring an even distribution of power and reducing self-interest conflicts.

Question 7

What statement reflects the change from early management theory to current theory?
A) There has been a shift from how workers could perform more efficiently to the human element through behavior sciences.
B) There has been a shift from why workers perform to how much they can produce.
C) The shift occurred within the past few years in the millennium.
D) The shift occurred because there was too much focus on the behavioral sciences and needed to place the focus back on production.

Accepted Answer

Early management theory primarily focused on optimizing work processes and productivity, often at the expense of considering the workers' well-being or motivations. Current management theory, however, has increasingly incorporated insights from behavioral sciences, emphasizing the importance of understanding the human elements such as motivation, team dynamics, and leadership in improving organizational performance.

Question 8

Miguel feels that it is important to nurture his high-performing employees in order for his company to keep a competitive advantage. What aspect of human capital is Miguel focusing on maintaining in his company?
A) rareness
B) inimitability
C) importance
D) value

Accepted Answer

Miguel is focusing on maintaining the value of his company's human capital by nurturing high-performing employees, as their skills and contributions are crucial for maintaining a competitive advantage.

Question 9

Of the five behavioral science disciplines, which one studies how conflict is managed and how power is distributed?
A) psychology
B) sociology
C) social psychology
D) political science

Accepted Answer

Political science specifically focuses on the study of governance, the analysis of political activities, political thoughts, and political behavior. It includes understanding how power is distributed and how conflicts are managed within societies.

Question 10

Leigh is interested in reducing the level of prejudice and discrimination in her company. Which of the five behavioral sciences would help her change attitudes and improve the way her teams work together?
A) political science
B) sociology
C) social psychology
D) anthropology

Accepted Answer

Social psychology focuses on how individuals think about, influence, and relate to one another, making it the most relevant field for understanding and changing attitudes, prejudices, and behaviors within groups and teams.

Question 11

Of the five behavioral science disciplines, which one has increased understanding of other cultures and different types of values held by people from other countries?
A) political science
B) sociology
C) social psychology
D) anthropology

Accepted Answer

Anthropology focuses on the study of human societies, cultures, and their development, which includes understanding different cultures and the diverse values held by people from various countries.

Question 12

Which of the sciences listed below looks at the way groups behave and the way they communicate and exchange information?
A) political science
B) sociology
C) social psychology
D) anthropology

Accepted Answer

Sociology is the study of the development, structure, and functioning of human society, including the behavior and communication of groups.

Question 13

As stated in the textbook, what skill is ranked most important among senior human relations professionals?
A) oral communication
B) emotional intelligence
C) leadership
D) critical thinking

Accepted Answer

The answer of As stated in the textbook, what skill...

Question 14

An example of human capital rareness would be ______.
A) Jake, who is an excellent computer programmer with an eye for detail
B) Justine, who shares in the same values, attitudes, and type of culture as the organization
C) Jennifer, who feels she is in the right organization and does not want to move to another organization
D) Jose, who has a genuine willingness to contribute to the performance of his organization

Accepted Answer

Human capital rareness refers to skills or attributes that are not common in the workforce. Jake's exceptional programming skills and attention to detail are considered rare and valuable, distinguishing him in the job market.

Question 15

Critical thinking and evidence-based management is closely related to the theory of ______.
A) contingency thinking
B) outside the box thinking
C) reciprocal thinking
D) positive thinking

Accepted Answer

Critical thinking and evidence-based management are closely related to contingency thinking because it involves analyzing and adapting to the specific circumstances or variables present in a situation, rather than applying a one-size-fits-all approach.

Question 16

Which of the five behavioral sciences related to organizational behavior studies people and their activities in relation to societal, environmental, and cultural influences?
A) political science
B) sociology
C) social psychology
D) anthropology

Accepted Answer

The answer of Which of the five behavioral sciences related...

Question 17

Of the five behavioral science disciplines, which one has helped organizational behavior with designing performance appraisals and recruitment techniques?
A) psychology
B) sociology
C) social psychology
D) political science

Accepted Answer

Psychology has contributed significantly to organizational behavior, especially in areas such as designing performance appraisals and recruitment techniques, by understanding individual behavior and applying psychological principles to motivate and manage employees.

Question 18

Emily has a problematic employee, and uses the critical-thinking methodology to consider the situation. She starts by suspending her own bias, and recording his actual behaviors while at work. Emily is engaging in which step of the critical-thinking methodology?
A) observe
B) interpret
C) evaluate
D) explain

Accepted Answer

Observing is the step in the critical-thinking process where one gathers information and data through paying attention to someone or something. In this scenario, Emily is observing her employee's behaviors by recording what they actually do at work, without letting her own biases interfere.

Question 19

Which of these sciences is not linked to organizational behavior?
A) social psychology
B) accounting
C) political science
D) anthropology

Accepted Answer

Accounting, while important in the context of business and management, is primarily concerned with the recording, reporting, and analyzing of financial transactions. It does not directly study the behavior of organizations in the way that social psychology, political science, and anthropology do, which all have direct links to understanding various aspects of organizational behavior, such as group dynamics, power structures, and cultural influences.

Question 20

______ is the use of your intelligence, knowledge, and skills to question and carefully explore situations and arrive at thoughtful conclusions based on evidence and reason.
A) Deductive logic
B) Emotional intelligence
C) Critical thinking
D) Hypotheses thinking

Accepted Answer

Critical thinking involves the use of intelligence, knowledge, and skills to question and explore situations thoughtfully, concluding based on evidence and reason.

Quiz 1: Why Organizational Behavior Matters

Marigold enjoys where she works and feels she has the same values and attitudes as her company. This is an example of what type of human capital?

______ is the degree to which the skills and talents of employees can be emulated by other organizations.

Which of the five behavioral sciences, related to organizational behavior, has a primary focus on the mental health and well-being of employees in relationship to their work performance?

______ is the level of exceptional skills and talents employees possess in an industry.

What statement reflects the change from early management theory to current theory?

Miguel feels that it is important to nurture his high-performing employees in order for his company to keep a competitive advantage. What aspect of human capital is Miguel focusing on maintaining in his company?

Of the five behavioral science disciplines, which one studies how conflict is managed and how power is distributed?

Leigh is interested in reducing the level of prejudice and discrimination in her company. Which of the five behavioral sciences would help her change attitudes and improve the way her teams work together?

Of the five behavioral science disciplines, which one has increased understanding of other cultures and different types of values held by people from other countries?

Which of the sciences listed below looks at the way groups behave and the way they communicate and exchange information?

As stated in the textbook, what skill is ranked most important among senior human relations professionals?

An example of human capital rareness would be ______.

Critical thinking and evidence-based management is closely related to the theory of ______.

Which of the five behavioral sciences related to organizational behavior studies people and their activities in relation to societal, environmental, and cultural influences?

Of the five behavioral science disciplines, which one has helped organizational behavior with designing performance appraisals and recruitment techniques?

Emily has a problematic employee, and uses the critical-thinking methodology to consider the situation. She starts by suspending her own bias, and recording his actual behaviors while at work. Emily is engaging in which step of the critical-thinking methodology?

Which of these sciences is not linked to organizational behavior?

______ is the use of your intelligence, knowledge, and skills to question and carefully explore situations and arrive at thoughtful conclusions based on evidence and reason.