Question 1

Successful organizational behavior managers use ______, which is a wealth of proven research as a basis for understanding different situations.
A) evidence-based management
B) strategic management
C) human resource management
D) crises management

Accepted Answer

Evidence-based management refers to the practice of making managerial decisions and organizational practices based on the best available evidence, which includes empirical data and proven research. This approach helps in understanding and addressing different situations effectively by relying on factual evidence rather than intuition or unsystematic experience.

Question 2

Siva has noticed a problem with his team that he manages. He has come up with a theory to explain the problem. He then tests his theory with independent and dependent variables. Siva has used what to help his critical-thinking process?
A) leadership
B) the scientific method
C) evidence-based management
D) the open systems theory

Accepted Answer

Siva has used the scientific method, which involves forming a hypothesis (theory) and then testing it with variables to see if it holds true, to help his critical-thinking process.

Question 3

How many levels of analysis are within the organizational behavior model?
A) Five
B) Four
C) Three
D) Seven

Accepted Answer

The organizational behavior model typically consists of three levels of analysis: individual, group, and organizational.

Question 4

The owner of a local ice-cream shop in a small tourist town realized that when hotel occupancy is up, sales in her ice-cream shop are also up. The relationship between hotel occupancy rate and ice-cream sales is an example of a(n) ______.
A) dependent variable
B) independent variable
C) hypothesis
D) correlation

Accepted Answer

The relationship between hotel occupancy rate and ice-cream sales is an example of a correlation, as it shows how two variables are related to each other, in this case positively, meaning when one goes up, so does the other.

Question 5

According to ______, all organizations are unique, and subject to internal and external environmental influences that can affect their efficiency.
A) chaos theory
B) open systems theory
C) network theory
D) closed system theory

Accepted Answer

Open systems theory posits that organizations are unique entities that interact with their external environment, which influences their operations and efficiency. This theory contrasts with closed system theory, which views organizations as systems that are not significantly affected by external environmental factors.

Question 6

In order to flourish in a work environment with economic factors that are constantly in flux, one must ______.
A) align themselves with powerful political factions
B) adapt and learn new skills when required
C) learn to be an autocratic leader
D) gain as much coding experience as possible

Accepted Answer

Adapting and learning new skills are essential for thriving in a work environment where economic factors change frequently, as it allows individuals to remain relevant and competitive.

Question 7

Recessions and financial crises have led to layoffs, reduced wages, unemployment, bankruptcy, and labor shortages. These are examples of which challenge/opportunity for organizations?
A) innovation and change
B) sustainability
C) economic factors
D) customer service

Accepted Answer

Recessions and financial crises directly impact the economic environment in which organizations operate, leading to financial challenges such as layoffs, reduced wages, and bankruptcy. These are examples of economic factors affecting organizations.

Question 8

Per the text, open systems interact with their environments primarily via ______.
A) inputs and outputs
B) employees and managers
C) goods and services
D) consumers and suppliers

Accepted Answer

Open systems interact with their environments primarily through inputs (resources such as raw materials, information, and human effort) and outputs (products, services, waste, etc.). This exchange allows the system to sustain itself, adapt, and evolve over time.

Question 9

Tixla Corporation has a good relationship with its suppliers and consumers are happy with their product, but their employees are unhappy and production is low. There is likely a break in which of the following?
A) evidence chain
B) organization chain
C) open system chain
D) value chain

Accepted Answer

The value chain encompasses all the activities that add value to the company's products or services, including relationships with suppliers and consumers, as well as internal processes like production. If employees are unhappy and production is low, it indicates a problem in the internal operations part of the value chain, affecting overall performance and value creation.

Question 10

Isabella has been transferred to an office overseas. She is going to need to learn about this new culture and new business customs. This is an example of what challenge/opportunity that faces organizations today?
A) people skills
B) innovation and change
C) sustainability
D) globalization

Accepted Answer

Isabella's need to learn about a new culture and business customs due to her transfer to an overseas office is an example of globalization. This reflects the challenge and opportunity organizations face in operating and adapting to different cultures and business practices around the world.

Question 11

When more than 400 senior HR professionals were asked to name the most important skill their employees will need in the next 5 years, ______ ranked the highest.
A) critical thinking
B) innovation
C) information technology
D) positive thinking

Accepted Answer

Critical thinking is often highlighted as a crucial skill for employees to navigate complex problems and make informed decisions, which is why it would be highly valued by HR professionals for future needs.

Question 12

Critical thinking is most closely related to which challenge/opportunity for organizations?
A) people skills
B) innovation and change
C) customer service
D) workforce diversity

Accepted Answer

Critical thinking is essential for innovation and change within organizations as it involves analyzing information, questioning assumptions, and developing creative solutions to problems.

Question 13

Which level of analysis is considered the foundation of the organizational behavior model?
A) individuals
B) departments
C) teams
D) organizations

Accepted Answer

The foundation of the organizational behavior model is at the individual level, as it focuses on understanding and improving individual behavior within an organization.

Question 14

Heather added a database to her inventory system. As a result, her employees fulfilled orders more quickly. In this example, the new database is an example of a(n) ______.
A) dependent variable
B) independent variable
C) hypothesis
D) correlation

Accepted Answer

The new database is an independent variable because it is the factor that Heather changed or controlled to observe its effect on the speed of order fulfillment.

Question 15

Kanye from Challenge Appliances went through a training process to learn the importance of respecting individual differences. This is an example of which challenge/opportunity for organizations?
A) workforce diversity
B) people skills
C) customer service
D) sustainability

Accepted Answer

Kanye's training on respecting individual differences directly relates to workforce diversity, as it focuses on acknowledging and valuing the varied backgrounds, skills, and perspectives employees bring to an organization.

Question 16

Which concept is not one of the levels of analysis within the organizational behavior model?
A) individuals
B) departments
C) teams
D) organizations

Accepted Answer

The organizational behavior model typically includes three levels of analysis: individuals, teams, and organizations. Departments are not considered a separate level of analysis within this model; they are more related to the structure of an organization rather than behavior.

Question 17

The ability to communicate and interact with others is an example of which challenge/opportunity for organizations?
A) customer service
B) workforce diversity
C) people skills
D) innovation and change

Accepted Answer

People skills refer to the ability to communicate and interact effectively with others, which is essential for collaboration, leadership, and overall organizational success.

Question 18

What is one way to enhance critical thinking in organizational behavior as stated in the textbook?
A) deductive reasoning
B) inductive reasoning
C) using the scientific method
D) selective reasoning

Accepted Answer

Using the scientific method enhances critical thinking in organizational behavior by promoting a systematic approach to problem-solving and decision-making, which involves observation, hypothesis formulation, experimentation, and conclusion.

Question 19

Which challenge/opportunity looks at environmental factors during decision-making and goal setting?
A) globalization
B) workforce diversity
C) sustainability
D) economic factors

Accepted Answer

Sustainability focuses on meeting the needs of the present without compromising the ability of future generations to meet their needs, which includes considering environmental factors during decision-making and goal setting.

Question 20

______ states that our actions must be dependent on the nature of the situation.
A) Outside the box thinking
B) Contingency thinking
C) Reciprocal thinking
D) Positive thinking

Accepted Answer

Contingency thinking emphasizes that the best course of action depends on the specific circumstances or the situation at hand. It suggests that there is no one best way to approach a problem or decision, but rather that the most effective approach may vary depending on the context.

Quiz 1: Why Organizational Behavior Matters

Successful organizational behavior managers use ______, which is a wealth of proven research as a basis for understanding different situations.

Siva has noticed a problem with his team that he manages. He has come up with a theory to explain the problem. He then tests his theory with independent and dependent variables. Siva has used what to help his critical-thinking process?

How many levels of analysis are within the organizational behavior model?

The owner of a local ice-cream shop in a small tourist town realized that when hotel occupancy is up, sales in her ice-cream shop are also up. The relationship between hotel occupancy rate and ice-cream sales is an example of a(n) ______.

According to ______, all organizations are unique, and subject to internal and external environmental influences that can affect their efficiency.

In order to flourish in a work environment with economic factors that are constantly in flux, one must ______.

Recessions and financial crises have led to layoffs, reduced wages, unemployment, bankruptcy, and labor shortages. These are examples of which challenge/opportunity for organizations?

Per the text, open systems interact with their environments primarily via ______.

Tixla Corporation has a good relationship with its suppliers and consumers are happy with their product, but their employees are unhappy and production is low. There is likely a break in which of the following?

Isabella has been transferred to an office overseas. She is going to need to learn about this new culture and new business customs. This is an example of what challenge/opportunity that faces organizations today?

When more than 400 senior HR professionals were asked to name the most important skill their employees will need in the next 5 years, ______ ranked the highest.

Critical thinking is most closely related to which challenge/opportunity for organizations?

Which level of analysis is considered the foundation of the organizational behavior model?

Heather added a database to her inventory system. As a result, her employees fulfilled orders more quickly. In this example, the new database is an example of a(n) ______.

Kanye from Challenge Appliances went through a training process to learn the importance of respecting individual differences. This is an example of which challenge/opportunity for organizations?

Which concept is not one of the levels of analysis within the organizational behavior model?

The ability to communicate and interact with others is an example of which challenge/opportunity for organizations?

What is one way to enhance critical thinking in organizational behavior as stated in the textbook?

Which challenge/opportunity looks at environmental factors during decision-making and goal setting?

______ states that our actions must be dependent on the nature of the situation.