Question 1

Goals are easier to measure than are objectives.

Accepted Answer

Objectives are more specific and measurable than goals, as they outline the specific steps, actions, and outcomes that are needed to achieve the broader goal.

Question 2

Mariah is a pediatric counselor at a large hospital.She loves to celebrate, so she has compiled a list of her coworkers' birthdays and decorates each person's office on the special day.In terms of Bolman and Deal's human resources framework, this situation represents _______.
A) a norm
B) staff development
C) an informal role
D) a clique

Accepted Answer

Mariah's action of decorating her coworkers' offices is not an official job duty or role assigned to her by the hospital. Therefore, it falls under the category of an informal role in the human resources framework.

Question 3

At Helping Hands Agency, communication flows from the social workers to the supervisors to the management levels.This represents a ________.
A) wheel pattern
B) chain pattern
C) all-channel network
D) lateral network

Accepted Answer

This represents a chain pattern, where communication flows linearly from one level to the next without any cross-functional communication.

Question 4

Attiti is a quiet, but brusque man.He has little authority, but he has worked at the courthouse for many years and knows how to do just about anything.Attiti's power and influence at the courthouse likely comes from his ________.
A) position
B) information and expertise
C) control of inside information
D) personal charisma

Accepted Answer

Attiti's power and influence likely come from his information and expertise, as he has worked at the courthouse for many years and knows how to do just about anything. While he has little authority, his knowledge and skills make him valuable to those who work at the courthouse.

Question 5

A system is a group of people with a common purpose who are interconnected such that no one person's actions or reactions can be fully understood without also understanding the influence on that person of everyone else in the system.

Accepted Answer

This is the definition of a system, which highlights the interconnectedness and interdependence of the individuals within it.

Question 6

Which of the following statements accurately describes an organization's authority structure?
A) Tall organizations have few layers.
B) Flat organizations have an easier time making decisions.
C) Tall organizations have a short chain of command.
D) Collaboration is easier in flat organizations.

Accepted Answer

The answer of Which of the following statements accurately describes...

Question 7

Bolman and Deal's human resource perspective is more concerned with what people are supposed to do, not what they actually do.

Accepted Answer

Bolman and Deal's human resource perspective emphasizes the importance of understanding how people actually behave in organizations and how to manage those behaviors effectively. It focuses on developing employee skills and creating a positive work environment to improve performance and achieve organizational goals.

Question 8

How does contextual engagement all you to become a more engaged citizen?

Accepted Answer

The answer of How does contextual engagement all you to...

Question 9

Interns can gather community information by using the Internet, visiting town halls, or by venturing into the community itself.

Accepted Answer

Interns can use various methods to gather community information, including using the Internet, visiting town halls, or exploring the community firsthand.

Question 10

Vertical coordination and control structures are less formal and more flexible than lateral ones.

Accepted Answer

Vertical coordination and control structures are typically more formal and hierarchical, involving clear lines of authority and decision-making processes, whereas lateral structures are designed to be more flexible, encouraging collaboration and communication across different levels and departments.

Question 11

Which of the following statements about an organization's external environment is FALSE?
A) Most organizations cannot function without smooth relationships with other organizations.
B) The sociopolitical environment is affected by local, state, and/or federal laws.
C) Other organizations may be a source of competition as well as collaboration.
D) Attitudes of the people in the surrounding community rarely affect an organization's operation in measurable ways.

Accepted Answer

Attitudes of the people in the surrounding community can have significant effects on an organization's operations, ranging from reputation and public perception to demand for products and services. Therefore, this statement is false.

Question 12

To become a civic professional, interns must engage in the art of ________, which calls for them to move back and forth between the theoretical and human contexts of their profession.
A) advocacy
B) social relevance
C) practical reasoning
D) reframing organizations

Accepted Answer

Practical reasoning involves the ability to move back and forth between the theoretical and human contexts of a profession in order to make informed decisions and solve problems. This is a key skill for civic professionals, who must consider both the principles and values underlying their work as well as the practical realities of the communities they serve. Advocacy (A) and reframing organizations (D) may be important aspects of civic work, but they are not necessarily part of the art of practical reasoning. Social relevance (B) is important, but not a specific skill or practice related to the art of practical reasoning.

Question 13

Which of the following statements about systems concepts in organization is FALSE?
A) Each system is part of a larger system.
B) Hierarchical relationships are easier to see in large organizations.
C) Understanding the individual is more important than understanding the way people interact.
D) Most systems can be broken into smaller systems.

Accepted Answer

Understanding the way people interact is essential to understanding systems concepts in organizations. Ignoring the interactions and relationships between individuals would neglect fundamental aspects of how the system functions as a whole.

Question 14

Which type of agency is funded solely through local, state, and federal tax revenues?
A) For-profit agency
B) Public agency
C) Private non-profit agency
D) Public for-profit agency

Accepted Answer

Public agencies are funded solely through local, state, and federal tax revenues. For-profit agencies rely on generating profits for their owners, while private non-profit agencies often rely on donations and grants in addition to tax revenues. Public for-profit agencies are a less common type of agency, where the government contracts with a for-profit company to provide services.

Question 15

Which of the following describes the duties of each position in an organization?
A) Job description
B) Organizational chart
C) Norm
D) Job analysis

Accepted Answer

A job description outlines the specific duties and responsibilities of each position in an organization.

Question 16

When taking a community inventory, which of the following represents the cultural dimension?
A) Landmarks and celebrations
B) Stability and income
C) Money and information
D) Location and schools

Accepted Answer

Landmarks and celebrations are important in identifying the cultural dimension of a community, as they represent its history, traditions, values, and identity. A community's cultural assets may include museums, historical sites, monuments, festivals, music, dance, food, art, literature, or language. By assessing the cultural dimension, one can understand the diversity, creativity, social cohesion, and potential for cultural tourism or economic development of a community. The other options (B, C, D) may represent economic, social, or physical dimensions, but not specifically cultural ones.

Quiz 9: Widening the Context

Goals are easier to measure than are objectives.

Mariah is a pediatric counselor at a large hospital.She loves to celebrate, so she has compiled a list of her coworkers' birthdays and decorates each person's office on the special day.In terms of Bolman and Deal's human resources framework, this situation represents _______.

At Helping Hands Agency, communication flows from the social workers to the supervisors to the management levels.This represents a ________.

Attiti is a quiet, but brusque man.He has little authority, but he has worked at the courthouse for many years and knows how to do just about anything.Attiti's power and influence at the courthouse likely comes from his ________.

A system is a group of people with a common purpose who are interconnected such that no one person's actions or reactions can be fully understood without also understanding the influence on that person of everyone else in the system.

Which of the following statements accurately describes an organization's authority structure?

Bolman and Deal's human resource perspective is more concerned with what people are supposed to do, not what they actually do.

How does contextual engagement all you to become a more engaged citizen?

Interns can gather community information by using the Internet, visiting town halls, or by venturing into the community itself.

Vertical coordination and control structures are less formal and more flexible than lateral ones.

Which of the following statements about an organization's external environment is FALSE?

To become a civic professional, interns must engage in the art of ________, which calls for them to move back and forth between the theoretical and human contexts of their profession.

Which of the following statements about systems concepts in organization is FALSE?

Which type of agency is funded solely through local, state, and federal tax revenues?

Which of the following describes the duties of each position in an organization?

When taking a community inventory, which of the following represents the cultural dimension?