Which consumer option for dealing with product or service dissatisfaction is the only one that is desirable to a business?
A)Complaint on social media.
B)Warn friends about a product.
C)Take no action.
D)Privately seek redress from business.

Question

Quizplus · Accepted Answer

Privately seeking redress from the business allows the business the opportunity to address and potentially resolve the issue, leading to customer retention and satisfaction. Complaints on social media and warning friends about a product can harm the business's reputation and potential future sales. Taking no action does not provide the business with any opportunity to address the issue.

Which Consumer Option for Dealing with Product or Service Dissatisfaction