Moments of truth (MOTs) can occur with customers:
A) via an automated telephone system.
B) via an organisation's website.
C) via face-to-face contact.
D) via telephone contact.
E) All of these responses are correct.

Question

Quizplus · Accepted Answer

MOMs can occur through any customer touch point, including automated telephone system, organisation's website, face-to-face contact, and telephone contact.

Moments of Truth (MOTs) Can Occur with Customers