Because of their ability to rationally qualify the service they receive, rationally satisfied customers contribute far more to the bottom line of a business than emotionally satisfied customers.

Question

Quizplus · Accepted Answer

Emotionally satisfied customers often develop a stronger loyalty to a brand, leading to repeat business and word-of-mouth promotion, which can contribute more significantly to the bottom line of a business than the contributions of rationally satisfied customers.

Because of Their Ability to Rationally Qualify the Service They