Use the following to answer questions
Virgin Airlines tries to control various elements of its business.It always employs staff members who are size 8-10 and are immaculately groomed.It sprays the interior of its planes with deodoriser before guests enter the cabin and plays uplifting, positive music during take-off.Recently, a passenger drank too much alcohol on board and was rude to other passengers.The guest liaison was called to deal with the customer.
-Playing uplifting music during take-off is an example of:

Question

Use the following to answer questions 
Virgin Airlines tries to control various elements of its business.It always employs staff members who are size 8-10 and are immaculately groomed.It sprays the interior of its planes with deodoriser before guests enter the cabin and plays uplifting, positive music during take-off.Recently, a passenger drank too much alcohol on board and was rude to other passengers.The guest liaison was called to deal with the customer.
-Playing uplifting music during take-off is an example of:

Quizplus · Accepted Answer

Playing uplifting music during take-off is an example of servicescape, which refers to the physical environment in which a service is delivered and how it affects the customer's experience.

Use the Following to Answer Questions