When a merger of South Carolina-based Springs Industries with the Brazilian textile producer Coteminas was announced, the CEO of Springs was quoted as saying, "It is unclear what effect this move will have on our employees though no immediate layoffs are planned. There may be some in the future." In the ____ stage of the organizational change, the CEO should use empathy and communicate specific details of the merger.
A)change intervention
B)the change prototype
C)unfreezing
D)refreezing
E)change mobilization

Question

Quizplus · Accepted Answer

The unfreezing stage involves preparing the organization for change, which includes communicating details and addressing concerns with empathy.

When a Merger of South Carolina-Based Springs Industries with the Brazilian