Thanking the caller at the end of a telephone conversation is an important part of effective customer service.
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Q4: When you make a mistake at work,
Q5: A smile is always appropriate when dealing
Q6: When you are helpful and provide assistance
Q7: It is not necessary for an organization
Q8: Problems can be avoided by learning to
Q10: You can show your commitment to internal
Q11: Interpersonal space boundaries can be based on:
A)
Q12: Effective customer service should be an important
Q13: When dealing with customers, you should:
A) explain
Q14: It is important to follow up with
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