Effective customer service should be an important goal of nonprofit organizations.
Correct Answer:
Verified
Q7: It is not necessary for an organization
Q8: Problems can be avoided by learning to
Q9: Thanking the caller at the end of
Q10: You can show your commitment to internal
Q11: Interpersonal space boundaries can be based on:
A)
Q13: When dealing with customers, you should:
A) explain
Q14: It is important to follow up with
Q15: Excellent internal customer service can lead to:
A)
Q16: When dealing with customers' concerns, offer customers
Q17: Using an appropriate tone of voice is
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