It is important to follow up with a customer to determine whether or not a solution has been implemented or was effective.
Correct Answer:
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Q9: Thanking the caller at the end of
Q10: You can show your commitment to internal
Q11: Interpersonal space boundaries can be based on:
A)
Q12: Effective customer service should be an important
Q13: When dealing with customers, you should:
A) explain
Q15: Excellent internal customer service can lead to:
A)
Q16: When dealing with customers' concerns, offer customers
Q17: Using an appropriate tone of voice is
Q18: Effective listening requires that you be focused
Q19: Handling all email messages immediately when they
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