Handling all email messages immediately when they are received is the best way to manage your email customer service duties.
Correct Answer:
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Q14: It is important to follow up with
Q15: Excellent internal customer service can lead to:
A)
Q16: When dealing with customers' concerns, offer customers
Q17: Using an appropriate tone of voice is
Q18: Effective listening requires that you be focused
Q20: After a problem has been identified, the
Q21: When a company offers customers the option
Q22: Match each term with the correct statement
Q23: Which of the following is an example
Q24: Effective telephone communications include:
A) listening for facts.
B)
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