Effective telephone communications include:
A) listening for facts.
B) repeating back to the customer what you believe the customer said.
C) acting to handle the problem or issue.
D) All the above

Question

Quizplus · Accepted Answer

All the options listed are components of effective telephone communication. Listening for facts ensures understanding, repeating back confirms accuracy, and acting to handle the issue demonstrates responsiveness.

Effective Telephone Communications Include