Listening effectively when dealing with customers:
A) shows that you care about your customers.
B) says to the customer that you believe he or she is important.
C) does not require human relations skills.
D) Both A and B

Question

Quizplus · Accepted Answer

Listening effectively demonstrates care for the customer and conveys their importance, requiring human relations skills, making both A and B correct.

Listening Effectively When Dealing with Customers