When dealing with an abusive customer on the telephone:
A) do not let yourself become angry.
B) look for points of agreement.
C) hang up; you do not need to deal with verbal abuse.
D) Both A and B

Question

Quizplus · Accepted Answer

Both not letting yourself become angry and looking for points of agreement are effective strategies for dealing with an abusive customer on the telephone. Hanging up should be a last resort and not an immediate action.

When Dealing with an Abusive Customer on the Telephone