Which of the following is an example of an empathy statement?
A) I am sorry your shipment did not arrive on time.
B) We appreciate your business.
C) I can imagine it is frustrating when a shipment does not arrive when you expect it.
D) Both A and B
Correct Answer:
Verified
Q18: Effective listening requires that you be focused
Q19: Handling all email messages immediately when they
Q20: After a problem has been identified, the
Q21: When a company offers customers the option
Q22: Match each term with the correct statement
Q24: Effective telephone communications include:
A) listening for facts.
B)
Q25: When a customer becomes angry:
A) take the
Q26: To effectively handle customer conflicts:
A) listen carefully
Q27: Human relations skills are demonstrated by:
A) showing
Q28: Appropriate email customer service skills include:
A) designating
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents