When a customer becomes angry:
A) take the comments personally.
B) refuse to listen to the customer's concern.
C) acknowledge the situation and ask what you can do to solve the problem.
D) All the above
Correct Answer:
Verified
Q20: After a problem has been identified, the
Q21: When a company offers customers the option
Q22: Match each term with the correct statement
Q23: Which of the following is an example
Q24: Effective telephone communications include:
A) listening for facts.
B)
Q26: To effectively handle customer conflicts:
A) listen carefully
Q27: Human relations skills are demonstrated by:
A) showing
Q28: Appropriate email customer service skills include:
A) designating
Q29: Listening effectively when dealing with customers:
A) shows
Q30: When dealing with an abusive customer on
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