To effectively handle customer conflicts:
A) listen carefully to customers' problems.
B) do not accept blame on behalf of your department or company.
C) ignore trivial concerns and handle only major issues.
D) Both A and B
Correct Answer:
Verified
Q21: When a company offers customers the option
Q22: Match each term with the correct statement
Q23: Which of the following is an example
Q24: Effective telephone communications include:
A) listening for facts.
B)
Q25: When a customer becomes angry:
A) take the
Q27: Human relations skills are demonstrated by:
A) showing
Q28: Appropriate email customer service skills include:
A) designating
Q29: Listening effectively when dealing with customers:
A) shows
Q30: When dealing with an abusive customer on
Q31: When dealing with customers, you should make
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