Effective listening requires that you be focused on what the other person is saying and not on what is happening around you.
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Q13: When dealing with customers, you should:
A) explain
Q14: It is important to follow up with
Q15: Excellent internal customer service can lead to:
A)
Q16: When dealing with customers' concerns, offer customers
Q17: Using an appropriate tone of voice is
Q19: Handling all email messages immediately when they
Q20: After a problem has been identified, the
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Q22: Match each term with the correct statement
Q23: Which of the following is an example
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