Using an appropriate tone of voice is important only when dealing with external customers.
Correct Answer:
Verified
Q12: Effective customer service should be an important
Q13: When dealing with customers, you should:
A) explain
Q14: It is important to follow up with
Q15: Excellent internal customer service can lead to:
A)
Q16: When dealing with customers' concerns, offer customers
Q18: Effective listening requires that you be focused
Q19: Handling all email messages immediately when they
Q20: After a problem has been identified, the
Q21: When a company offers customers the option
Q22: Match each term with the correct statement
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