Begin "difficult conversations" by sharing with the other party what you think went wrong and then asking the other party to share what he or she thought went wrong,too.

Question

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Starting a difficult conversation by focusing on what went wrong can put the other party on the defensive. It's often more effective to begin with a neutral, open-ended question or statement that invites both parties to share their perspectives and feelings.

Begin "Difficult Conversations" by Sharing with the Other Party What