Procedural Fairness Refers To

Procedural fairness refers to:

A) a customer's perception of the benefits he or she received compared with the costs of inconvenience or loss.
B) the perceived fairness of the process used to resolve complaints.
C) the turnaround time taken by a company from receiving a complaint to its resolution.
D) a customer's perception of the reliability and assurance of a service provider.
E) the difference in perception between customers about the same service provider.