Which one of the following is NOT the responsibility of a Service Level Manager?
A) Analyzing and reviewing agreed service levels
B) Maintaining the service catalogue
C) Negotiating requests for service
D) Assessing the full impact of proposed changes to services
Correct Answer:
Verified
Q4: Typically, the decision on what should be
Q5: An overhead would normally be regarded as
Q6: Which of the following is NOT a
Q7: Why is there sometimes conflict between the
Q8: At what point should capacity requirements of
Q10: Which of the following is least likely
Q11: The Requirements and Strategy phase of the
Q12: The CMDB:
A) Must be available for update
Q13: Which of these statements reflect the activities
Q14: Which of the following statements is INCORRECT?
A)
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