Which of the following is least likely to be a direct benefit of implementing a formal Incident Management process?
A) Improved user satisfaction
B) Incident volume reduction
C) Elimination of lost incidents
D) Less disruption to both IT support staff and users
Correct Answer:
Verified
Q5: An overhead would normally be regarded as
Q6: Which of the following is NOT a
Q7: Why is there sometimes conflict between the
Q8: At what point should capacity requirements of
Q9: Which one of the following is NOT
Q11: The Requirements and Strategy phase of the
Q12: The CMDB:
A) Must be available for update
Q13: Which of these statements reflect the activities
Q14: Which of the following statements is INCORRECT?
A)
Q15: Consider the following activities: 1. The analysis
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