Question 1

Which two applications does the Unified Communication Module (UCM) support without the addition of an external server? (Choose two.)

Accepted Answer

The Unified Communication Module (UCM) supports one-X Portal and Voicemail Pro without requiring an external server.

Question 2

A customer has a Windows Voicemail Pro server. They want to route their callers to the correct destination using the VM Pro, depending on the caller's telephone number matching what is already in their records. Which voicemail action type is needed to configure this?

Accepted Answer

The Database Action is used to query a database to match caller information with records, allowing routing based on the caller's telephone number.

Question 3

By which method are alarm notifications sent to an IP Office support engineer?

Accepted Answer

SMTP (Simple Mail Transfer Protocol) is used for sending alarm notifications via email to support engineers.

Question 4

When you connect to the IP Office using Monitor, the time, date, and IP address of the system you are connected to is displayed. Which other key piece of information is displayed?

Accepted Answer

The Monitor application displays the last time the system was rebooted, providing important information about the system's uptime and recent activity.

Question 5

Before attempting to connect an IP Office to a one-X Portal server, what must be checked?

Accepted Answer

Security settings must be checked to ensure that the connection between the IP Office and the one-X Portal server is secure and properly configured.

Question 6

You have just plugged in a new IP500 V2, and you look at its Dashboard display to see the new device. No telephones are plugged into the unit. Why are two ports in one of the modules green?

Accepted Answer

The green ports indicate that there is a Combo Card in the chassis, which provides both digital and analog ports, and these ports are active even without telephones plugged in.

Question 7

Which IP Office application will allow a system administrator to see historical events and alarms on a trunk in the IP Office?

Accepted Answer

The System Status Application (SSA) allows a system administrator to view historical events and alarms on a trunk in the IP Office.

Question 8

A customer wants all employees to be able to communicate seamlessly with each other and external parties. Some of their employees are often on the road, or off-site. Which application can you recommend for these users?

Accepted Answer

one-X Mobile Preferred is designed to provide seamless communication for employees who are on the road or off-site, allowing them to stay connected with both internal and external parties.

Question 9

A remote worker with an Avaya SIP Client visits their office headquarters where the IP Office and one-X Portal are located. Which two technologies enable the worker to re-register locally? (Choose two.)

Accepted Answer

Split DNS allows the SIP client to resolve the local IP address of the IP Office when on the internal network. Network Access ensures the client can connect to the local network resources directly.

Question 10

A customer reports that when they receive calls over analog trunks, it takes 5 seconds to ring on the target. What is causing this problem?

Accepted Answer

The answer of A customer reports that when they receive...

Question 11

Which application can be used to show the configuration size of the system?

Accepted Answer

The Manager Application is used to configure and manage the system, including viewing the configuration size.

Question 12

If you choose to erase security settings to set them back to default, which three passwords will you be prompted to change? (Choose three.)

Accepted Answer

When resetting security settings to default, you are typically prompted to change the Administrator Password, Security Password, and System Password to ensure the system's security integrity.

Question 13

Using the Upgrade Wizard, which Password is required when upgrading the IP500 V2?

Accepted Answer

The answer of Using the Upgrade Wizard, which Password is...

Question 14

With a combo card in an IP500 V2, which two types of Trunk cards can also be present in the control unit? (Choose two.)

Accepted Answer

The answer of With a combo card in an IP500...

Question 15

Which method can be used to upgrade the voice prompts on the Embedded Voicemail?

Accepted Answer

The Embedded File Management in the Manager Application is used to manage and upgrade the voice prompts on the Embedded Voicemail system.

Question 16

A customer is reporting that since they last rebooted the IP Office, some of their users are not receiving calls as they did before. Which two tools can you use to determine the last person to make changes to the system? (Choose two.)

Accepted Answer

The answer of A customer is reporting that since they...

Question 17

A company with 500 users has a single IP Office Server Edition providing IP telephony, one-X Portal for presence and Instant Messaging, Voicemail, Conferencing, and Mobility support. They are buying a remote company with 400 users. They wish to support the 400 new users with same capabilities. To maintain Avaya support, what must be added to their Server Edition?

Accepted Answer

The answer of A company with 500 users has a...

Question 18

Calls into the IP500 V2 are not ringing to the expected user. Which statement describes how the call routing is validated?

Accepted Answer

The answer of Calls into the IP500 V2 are not...

Question 19

Which method can be used to add new users to a Server Edition in Select mode?

Accepted Answer

LDAP (Lightweight Directory Access Protocol) is commonly used for accessing and maintaining distributed directory information services, which can include adding new users to a server.

Question 20

Which item lets you see the progress of a software upgrade on an expansion system?

Accepted Answer

The Web Manager Dashboard provides a visual interface to monitor and track the progress of software upgrades on an expansion system.

Exam 13: Avaya IP Office Platform Configuration and Maintenance Exam