Problem solving is ____.
A) basically trouble-shooting a technical problem to resolve the issue and recording the solution in the ticket
B) randomly trying things to find an answer that quickly solves the issue and recording the solution in the ticket
C) searching a database of solutions to find resolutions and trying the easiest ones first
D) logically thinking and methodically determining the probable source of a problem and deciding on a solution
Correct Answer:
Verified
Q38: Experience with ITSM and quality management frameworks
Q39: Skills people need to use and support
Q40: Verbal skills, customer service skills, and teamwork
Q41: Which would be the best way for
Q42: _ is considered a soft skill.
A)Time-management
B)Problem-solving
C)Stress-management
D)Organizational ability
Q44: _ skills are particularly important in the
Q45: Being able to handle multiple problems at
Q46: _ listening is particularly important when interacting
Q47: _ is considered a self-management skill.
A)The ability
Q48: Which is true about knowledge and information-retrieval?
A)Good
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