Which would be the best way for an employer to assess someone's technical skills?
A) Ask the candidate questions about a particular subject or ask the candidate to solve a particular problem.
B) Have the candidate take a Myers-Briggs Type Indicator test and compare their results to those of current employees.
C) Have the candidate describe handling a past situation in which the customer was unwilling to answer questions.
D) Ask the candidate to bring samples of documents they have prepared, such as procedures or flowcharts.
Correct Answer:
Verified
Q36: Which is correct?
A)If a service desk analyst
Q37: Skills people need that are unique to
Q38: Experience with ITSM and quality management frameworks
Q39: Skills people need to use and support
Q40: Verbal skills, customer service skills, and teamwork
Q42: _ is considered a soft skill.
A)Time-management
B)Problem-solving
C)Stress-management
D)Organizational ability
Q43: Problem solving is _.
A)basically trouble-shooting a technical
Q44: _ skills are particularly important in the
Q45: Being able to handle multiple problems at
Q46: _ listening is particularly important when interacting
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