____ skills are particularly important in the customer service and support industry because customer service is often ranked as one of the most stressful occupations.
A) Business
B) Soft
C) Technical
D) Self-management
Correct Answer:
Verified
Q39: Skills people need to use and support
Q40: Verbal skills, customer service skills, and teamwork
Q41: Which would be the best way for
Q42: _ is considered a soft skill.
A)Time-management
B)Problem-solving
C)Stress-management
D)Organizational ability
Q43: Problem solving is _.
A)basically trouble-shooting a technical
Q45: Being able to handle multiple problems at
Q46: _ listening is particularly important when interacting
Q47: _ is considered a self-management skill.
A)The ability
Q48: Which is true about knowledge and information-retrieval?
A)Good
Q49: A typical senior service desk manager _.
A)actively
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