A typical senior service desk manager ____.
A) actively promotes the value of the service desk to upper management and the entire company
B) monitors day to day performance of SLAs and reports any breeches or near misses
C) works with other managers to ensure that technologies are meeting the company's needs
D) generates the daily reports that are given to customers and upper management
Correct Answer:
Verified
Q44: _ skills are particularly important in the
Q45: Being able to handle multiple problems at
Q46: _ listening is particularly important when interacting
Q47: _ is considered a self-management skill.
A)The ability
Q48: Which is true about knowledge and information-retrieval?
A)Good
Q50: A typical service desk manager _.
A)acquires funding
Q51: A typical service desk supervisor _.
A)works closely
Q52: A set of tools that are used
Q53: The _ must ensure that information sources
Q54: _ is the function within IT that
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