Using this GAPS approach five different dimensions of service quality have been established. These are:
A) Reliability, Responsiveness, Assurance, Tangibles, Intangibility.
B) Reliability, Responsiveness, Assurance, Empathy, Tangibles
C) Reliability, Responsiveness, Empathy, Tangibles, Lack of ownership.
D) Perishability, Reliability, Responsiveness, Empathy, Tangibles.
Correct Answer:
Verified
Q1: The customer relationship lifecycle has been compared
Q3: _ is based on the principle that
Q4: A natural outcome of building trust and
Q5: _ is based on the idea that
Q6: This is a true form of loyalty
Q7: People have to physically present themselves so
Q8: _ are those elements that help customers
Q9: The following is a disconfirmation model designed
Q10: Train service operators may think that customers
Q11: Relationships can become destabilized and uncertainty between
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents