The following is a disconfirmation model designed to measure service quality. It is based on the difference between the expected service and the actual perceived service:

Name: The following is a disconfirmation model designed to measure service quality. It is based on the difference between the expected service and the actual perceived service:
Brand: Quizplus
Rating: 4.8 (42 reviews)

Question

Quizplus · Accepted Answer

SERVQUAL is a model that measures service quality by comparing the expected service with the perceived service, focusing on the gap between the two.

The Following Is a Disconfirmation Model Designed to Measure Service