People have to physically present themselves so that they become immersed within the service process. This type of service process is referred to as:_____________
A) People processing
B) Possession processing
C) Information processing
D) Mental stimulus processing
Correct Answer:
Verified
Q2: Using this GAPS approach five different dimensions
Q3: _ is based on the principle that
Q4: A natural outcome of building trust and
Q5: _ is based on the idea that
Q6: This is a true form of loyalty
Q8: _ are those elements that help customers
Q9: The following is a disconfirmation model designed
Q10: Train service operators may think that customers
Q11: Relationships can become destabilized and uncertainty between
Q12: Monopoly loyalty arises where a consumer has
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