Question 1

With respect to knowledge application, what are help desks and support centers?
A)Knowledge technologies supporting routines.
B)Knowledge technologies supporting direction.
C)Knowledge mechanisms supporting routines.
D)Knowledge mechanisms supporting direction.
E)Help desks and support centers are not related to knowledge application.

Accepted Answer

The answer of With respect to knowledge application, what are...

Question 2

With respect to knowledge application, what are policies and standards?
A)Knowledge technologies supporting routines.
B)Knowledge technologies supporting direction.
C)Knowledge mechanisms supporting routines.
D)Knowledge mechanisms supporting direction.
E)Policies and standards are not related to knowledge application.

Accepted Answer

Policies and standards are knowledge mechanisms supporting routines.

Question 3

How are expert systems, decision support systems, and fault diagnosis systems related to knowledge application systems?
A)Mechanisms supporting routines.
B)Mechanisms supporting direction.
C)Mechanisms supporting knowledge exchange.
D)Technologies supporting knowledge exchange.
E)Technologies supporting direction and routines.

Accepted Answer

Expert systems, decision support systems, and fault diagnosis systems are all technologies that support direction and routines in knowledge application systems. They provide guidance and assistance in decision-making processes and help automate routine tasks, ultimately making knowledge application more efficient and effective.

Question 4

What is the SQUAD system in use at NEC?
A)An expert locator system used to find knowledge resources at NEC.
B)A group support system-based technology to develop communities of practice at NEC.
C)A CBR-based technology to support knowledge application in quality control at NEC.
D)An e-mail technology for facilitating communication among distributed team members.
E)A quad-tree-based technology for searching CAD drawings of NEC patents.

Accepted Answer

The SQUAD system at NEC is a Case-Based Reasoning (CBR) technology designed to support knowledge application specifically in the area of quality control.

Question 5

Which of the following is not a technology used to support knowledge application systems?
A)Rule-based expert systems.
B)Diagrammatic reasoning systems.
C)Constraint-based reasoning systems.
D)CBR systems.
E)None of the above.

Accepted Answer

All of the technologies listed (rule-based expert systems, diagrammatic reasoning systems, constraint-based reasoning systems, and CBR systems) are used to support knowledge application systems. Therefore, none of them are not used for this purpose.

Question 6

Which of the following is the most popular technique for implementing knowledge application systems?
A)CBR.
B)Statistical analysis.
C)Diagrammatic reasoning.
D)Rule-based.
E)Nonlinear methods.

Accepted Answer

The answer of Which of the following is the most...

Question 7

Which of the following is not a variant of CBR?
A)Analogy-based reasoning.
B)Instance-based reasoning.
C)Constraint-based reasoning.
D)Exemplar-based reasoning.
E)None of the above.

Accepted Answer

Constraint-based reasoning is not a variant of Case-Based Reasoning (CBR). CBR typically involves solving new problems based on the solutions of similar past problems, which is closely related to analogy, instance, and exemplar-based reasoning. Constraint-based reasoning, however, focuses on finding solutions that meet a set of constraints and does not necessarily rely on past cases.

Question 8

What type of technology is recommended when designing a system based on the description of the internal workings of an engineered system?
A)Rule-based systems.
B)CBR.
C)Statistical analysis.
D)Model-based reasoning.
E)Diagrammatic reasoning.

Accepted Answer

Model-based reasoning would be the best choice as it involves creating a mathematical or computational model of the system to understand its behavior and predict future outcomes. This would be particularly useful in designing an engineered system where there are clear rules and models for how the system works. Other options such as rule-based systems or CBR may not be as effective in capturing the complexity of the system, while statistical analysis and diagrammatic reasoning may not be as directly applicable to the internal workings of the system.

Question 9

What type of technology is recommended for domains that have an experience base spanning the entire organization?
A)Rule-based systems.
B)CBR.
C)Statistical analysis.
D)Model-based reasoning.
E)Diagrammatic reasoning.

Accepted Answer

CBR (Case-Based Reasoning) is recommended for domains where the experience base spans the entire organization. CBR is a problem-solving technique that uses past cases to solve new problems. It is best suited for situations where knowledge is acquired through experience, and there is no clear rule-based or model-based framework to follow.

Question 10

What is the last process in a CBR knowledge application system?
A)Apply the case generated solution.
B)Add the new problem solution to the case library.
C)Obtain feedback on the quality of the solution.
D)Adapt the solution from the most similar case, if needed.
E)Index cases to optimize search and retrieval.

Accepted Answer

Adding the new problem solution to the case library is the last process in a Case-Based Reasoning (CBR) knowledge application system. This step ensures that the system learns from new experiences, making the case library more comprehensive and useful for future problem-solving.

Question 11

What type of approach is the Case Method for development of knowledge application systems?
A)Human computer interaction.
B)Selective.
C)Iterative.
D)Definitive.
E)Automated data mining.

Accepted Answer

The Case Method involves an iterative approach where knowledge is synthesized from specific cases and applied to new situations. It is not a human computer interaction approach, nor is it selective or definitive. While data mining may be involved in extracting information from cases, the Case Method itself is not automated data mining.

Question 12

Which of the following is not a process in the Case method cycle?
A)Systems development.
B)Business case development.
C)Systems operation.
D)Knowledge transfer.
E)None of the above.

Accepted Answer

The answer of Which of the following is not a...

Question 13

Which process in the Case Method cycle uses statistical analysis to analyze the case library?
A)Systems development process.
B)Business case development process.
C)Case library development process.
D)Database mining process.
E)Knowledge transfer process.

Accepted Answer

The process that uses statistical analysis to analyze the case library is the database mining process. This process involves using data analysis tools to extract meaningful insights and patterns from the case library, helping to identify trends and patterns in business situations.

Question 14

Which process in the Case Method cycle is concerned with motivating users to accept and use the implemented knowledge application system?
A)Systems operation process.
B)Management process.
C)User satisfaction process.
D)Knowledge transfer process.
E)None of the above.

Accepted Answer

The Knowledge Transfer process is concerned with motivating users to accept and use the implemented knowledge application system, as it involves the communication of knowledge from the system to its users, ensuring they understand and are willing to use the system effectively.

Question 15

Which subprocess of the case library development process allows for the generation of artificial seed cases?
A)Feedback.
B)Case generation.
C)Attribute-value extraction.
D)Hierarchy formation.
E)Case collection.

Accepted Answer

The answer of Which subprocess of the case library development...

Question 16

Knowledge application systems not only apply to solving similar problems, but also serve as a framework for __________.
A)creative reasoning.
B)knowledge sharing.
C)externalization.
D)exchange.
E)application mechanisms.

Accepted Answer

The answer of Knowledge application systems not only apply to...

Question 17

What term is used for knowledge application system enabled decision support systems applied to design tasks?
A)CAD CBR.
B)Model-based design.
C)Case-based design aids.
D)Diagrammatic reasoning systems.
E)Design support systems.

Accepted Answer

Case-based design aids are decision support systems that apply knowledge and past experiences (cases) to new design tasks, making them a specific application of knowledge in design contexts.

Question 18

Case libraries can serve to accumulate organizational experiences and as such may be thought of as a __________.
A)knowledge discovery system.
B)corporate memory.
C)expert advisory system.
D)community of practice.
E)knowledge internalization mechanism.

Accepted Answer

Case libraries serve as repositories for past experiences, lessons learned, and best practices. They function like corporate memories that retain knowledge within the organization for future reference and use.

Question 19

What is one are, as exemplified by Compaq's SMART system, where knowledge application systems are specifically important?
A)Help desk technologies.
B)Business case development.
C)Fault diagnosis mechanisms.
D)Heuristic problem solving methods.
E)User interface design.

Accepted Answer

The answer of What is one are, as exemplified by...

Question 20

Which of the following is not a limitation to the application of CBR-based knowledge application systems?
A)Security.
B)Specific.
C)Scalability.
D)Speed.
E)None of the above.

Accepted Answer

None of the listed choices is a limitation to the application of CBR-based knowledge application systems. However, there may be other limitations such as the availability of relevant cases, the need for extensive training data, and the difficulty in representing certain types of knowledge.

Quiz 6: Knowledge Application Systems

With respect to knowledge application, what are help desks and support centers?

With respect to knowledge application, what are policies and standards?

How are expert systems, decision support systems, and fault diagnosis systems related to knowledge application systems?

What is the SQUAD system in use at NEC?

Which of the following is not a technology used to support knowledge application systems?

Which of the following is the most popular technique for implementing knowledge application systems?

Which of the following is not a variant of CBR?

What type of technology is recommended when designing a system based on the description of the internal workings of an engineered system?

What type of technology is recommended for domains that have an experience base spanning the entire organization?

What is the last process in a CBR knowledge application system?

What type of approach is the Case Method for development of knowledge application systems?

Which of the following is not a process in the Case method cycle?

Which process in the Case Method cycle uses statistical analysis to analyze the case library?

Which process in the Case Method cycle is concerned with motivating users to accept and use the implemented knowledge application system?

Which subprocess of the case library development process allows for the generation of artificial seed cases?

Knowledge application systems not only apply to solving similar problems, but also serve as a framework for __________.

What term is used for knowledge application system enabled decision support systems applied to design tasks?

Case libraries can serve to accumulate organizational experiences and as such may be thought of as a __________.

What is one are, as exemplified by Compaq's SMART system, where knowledge application systems are specifically important?

Which of the following is not a limitation to the application of CBR-based knowledge application systems?