Employees learn pivotal values and norms from formal socialization practices and informal elements, such as signs, symbols, stories, and organizational language.
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Q9: Values are general criteria, standards, or guiding
Q10: Organizations develop specific norms to encourage members
Q11: Over time, members internalize the organization's values
Q12: As soon as employees are hired, longtime
Q13: The organization's culture does little to control
Q15: Typical terminal values include quality, responsibility, innovativeness,
Q16: Norms are standards or styles of behavior
Q17: An organization's culture consists of its terminal
Q18: An instrumental value is a desired end
Q19: Instrumental values help the organization achieve its
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