Today's customers expect a salesperson have deep product knowledge,to be efficient and reliable,and to add ideas to improve the customer's operations.These demands are forcing companies to make higher investments in ________.
A) sales training
B) internal salespeople
C) management controls
D) premium offers
E) sales-force promotions

Question

Quizplus · Accepted Answer

The statement hints that customers now have higher expectations for salespeople, thus forcing companies to make higher investments. Among the given choices, sales training directly addresses the need for salespeople to have deep product knowledge and to add ideas to improve customers' operations. Therefore, A (sales training) is the best choice. The other options are either unrelated to the statement or insufficient in addressing the demands of the customers.

Today's Customers Expect a Salesperson Have Deep Product Knowledge,to Be