When a relationship management program is properly implemented,the organization will begin to focus as much on managing its customers as on managing its ________.
A) finances
B) products
C) personnel
D) markets
E) brands

Question

Quizplus · Accepted Answer

When an organization implements a relationship management program, it starts to focus as much on managing its customers as on managing its products. The program aims to create and nurture relationships with customers, understand their needs and expectations, and provide personalized experiences, which can lead to increased loyalty and sales. While managing finances, personnel, markets, and brands are also important for a business, relationship management specifically deals with building customer relationships.

When a Relationship Management Program Is Properly Implemented,the Organization Will