Kirksand Airlines is well known for providing excellent customer service to its flyers. The staff members enquire and listen carefully to each flyer's wants and needs. If a flyer has any specific requests, the staff members ensure that they are immediately attended to. In this scenario, Kirksand Airlines has based its customer relationship management on the trend of _____.
A)personalization
B)mass marketing
C)loyalty
D)technology

Question

Quizplus · Accepted Answer

Kirksand Airlines has based its customer relationship management on personalization.

Kirksand Airlines Is Well Known for Providing Excellent Customer Service