What is the first thing to do when trying to cool down conflicts, according to Goleman's articles?
A) Show a willingness to work things out.
B) State your point of view in neutral language.
C) Try to find equitable ways to resolve the dispute.
D) Calm down.

Question

Quizplus · Accepted Answer

According to Goleman's articles, the first thing to do when trying to cool down conflicts is to calm down. This allows individuals to approach the situation in a more rational and level-headed manner, which can help prevent the conflict from escalating further.

What Is the First Thing to Do When Trying to Cool