Which of the following is NOT true?
A) You can convert a client into a supporter through great service.
B) Advocates buy the products and services and actively recruit others to do the same.
C) Some clients may feel that they are hostages to the seller.
D) Supporters are the most valuable to a firm.
Correct Answer:
Verified
Q12: _ tier in the customer profitability pyramid
Q13: What is not a characteristic of a
Q14: The type of client which only appears
Q15: A strategy aimed at identifying the best
Q16: _ are the most valuable of all
Q18: _is when the buyer and seller enter
Q19: Programmes that are established by companies to
Q20: According to Narayandas (2005), those B2B customers
Q21: What are the four dimensions of customer
Q22: To move gold customers to platinum customers
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