To move gold customers to platinum customers (as per the customer profitability pyramid) which of the following are not the suggested strategies?

Question

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Decreasing brand impact would not be a suggested strategy as it would result in a decrease in customer loyalty and trust, which are crucial for moving customers up the profitability pyramid. The other options, such as becoming a full-service provider, providing outsourcing, and creating structural bonds, would all contribute to increasing customer value and loyalty. There are five strategies suggested and decreasing brand impact is not one of them.

To Move Gold Customers to Platinum Customers (As Per the Customer