What are the four dimensions of customer relationship quality in B2B relationships according to Zhang, Watson, and Palmatier (2018) ?
A) Confidence, commitment, interdependence, and normality
B) Trust, commercialization, interdependence, and norms
C) Tradability, commitment, dependence, and normality
D) Trust, commitment, dependence, and norms
Correct Answer:
Verified
Q16: _ are the most valuable of all
Q17: Which of the following is NOT true?
A)
Q18: _is when the buyer and seller enter
Q19: Programmes that are established by companies to
Q20: According to Narayandas (2005), those B2B customers
Q22: To move gold customers to platinum customers
Q23: A process by which a firm gathers
Q24: As per Kotler (2003) the two ways
Q25: The analysis of consumer databases to look
Q26: The key issue with CRM is that
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